STANDARD TERMS AND CONDITIONS
COMPLETED ORDER POLICY
1. Ready Orders: Completed orders will be shipped at Brava's convenience, plus or minus two weeks of the completion date given on the order confirmation email.
2. Shipping Acceptance Window: Brava provides an estimated completion date at the time of order. You will have 5 business days to either:
a. Accept shipment from Brava,
or
b. Arrange pickup via your own freight carrier.
If no action is taken within this 5-business-day window, Brava reserves the right to reallocate the product to another customer. Your order is not guaranteed beyond this timeframe.
3. Early Completion: If Brava completes production earlier than the originally estimated completion date, the 5-business-day shipping window will still begin on the original scheduled completion date unless an earlier shipping date was explicitly requested and agreed upon by both parties.
4. Risk of Order Cancellation: If your order is not accepted within 5 business days of the estimated completion date, Brava reserves the right to cancel the order. To obtain the product, you must place a new order, which will be scheduled based on current production lead times and availability.
5. Storage Policy Change: As of 7/1/2025, Brava no longer offers the option to store completed orders beyond the initial 5-business-day shipping window. Storage fees will not be accepted to extend the holding period.
Customers are strongly encouraged to plan accordingly and communicate any potential shipping delays as early as possible. Brava will make reasonable efforts to accommodate changes but cannot guarantee availability of the original product beyond the stated timelines.
RETURN POLICY
1. All sales are final unless a return is approved in accordance with this policy.
2. No returns will be accepted for non-standard products, including custom colors andpremium colors.
3. Return requests must be submitted within twelve (12) months of the original
shipment date, and no product may be returned without prior approval from BRAVA.
Each request must include a completed Supplier Return Form containing all
product information, including purchase order number(s).
4. Upon approval, BRAVA will issue a Return Order Authorization to initiate the return
of the product.
5. Returned product must be clean, well-packaged in its original packaging, sorted,
and in new, resalable condition. BRAVA reserves the right to refuse a return for any
items that do not meet these standards.
6. A restocking fee of 30% applies to all approved returns. If BRAVA arranges and pays
for the return freight, the cost of return freight will also be deducted from the
customer's credit.
7. All returned products are subject to inspection upon receipt. Acceptance of a returned
shipment does not constitute acceptance of the return. BRAVA reserves the right to
deny or adjust any credit if the returned product does not meet the requirements of
this policy.
8. Credit for approved returns will be issued only after inspection and acceptance of
the returned product by BRAVA
SHIPPING
Freight quotes subject to change for any undisclosed requirements. Tile and accessories are loaded on pallets.
Full Truckload (FTL) Shipments:
- The customer is responsible for unloading all FTL shipments upon arrival
Less-Than-Truckload (LTL) Shipments:
- In the absence of a forklift or loading dock at the delivery location, the carrier will utilize a liftgate to lower pallets to ground level
- Pallets will be left at the nearest accessible point, typically at the driveway's edge or the closest safe location along the road
ORDER QUANTITIES
Order quantities are the responsibility of the customer. Brava is not responsible for shortages and/or add-on orders that result from incorrect order quantities.
PROPER MATERIALS:
Brava is not responsible for damage or loss due to incorrect material order or supply. It is the responsibility of the customer to ensure proper material has been ordered and received prior to acceptance.
DAMAGES
Delivery damage to product and/or property is subject to 3rd party claim process. We highly recommend inspecting products and property for damages prior to signing for delivery. If damage is found; notify the driver, document, and contact Brava to aid in resolution. Failure to document damages during delivery may complicate resolution.
INSTALLATION
Brava Tile has no liability for issues or damages arising from an incorrect installation by the contractor.
COLOR DISCLAIMER
Customer acknowledges that color is impacted by illumination sources, viewing distances, viewing angles, unique material characteristics, and diversity of recycled raw materials among other factors. Brava encourages a sampling of products for a representative color range prior to purchase. Color variances within normal manufacturing range are not grounds for rejecting product, returns, or failing to pay seller’s invoices. For Class A or custom colors, an approved sample is required prior to order. Special pricing and/or charges may apply.
INSURANCE
Each Party shall maintain adequate insurance coverage (including without limitation workers compensation, employer’s liability, comprehensive general liability, product liability and property damage insurance) at its own expense in accordance with good commercial practice and shall furnish certificates of insurance evidencing such insurance coverage to the other Party upon request. Such insurance may be provided under any insurance program maintained by a Party or its corporate group.